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INFO
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Title................: Sams Teach Yourself Microsoft Dynamics CRM 4 in 24 Hours
Type.................: Ebook
Reader...............: PDF Reader
Size.................: 17.6 MB
Torrent Hash.........: 17AF24BF680B8ACA9649C9E80ECC5ED24603906B
Posted by............: ~tqw~

Trackers:
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Notes:

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CONTENTS
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http://images.barnesandnoble.com/images/44150000/44156807.JPG
Synopsis:
Microsoft Dynamics CRM, a product of great depth and versatility, is a
customer-relationship management application, a salesforce automation
application, a customer-service application, a platform and framework for
software development, and an application that you can configure to meet a
variety of relationship management needs. In this book, we cover the sales,
service, and reporting functionality of Microsoft Dynamics CRM, as well as
the core building blocks of the product and the extensibility. We also touch
on the CRM industry and how customer-relationship management business needs
align with CRM technology. Finally, we discuss the concept of using CRM as
an xRM development platform.

Table Of Contents:
Part 1: Introduction to the Business Use of Microsoft Dynamics CRM
Hour 1: What is Microsoft Dynamics CRM
Hour 2: The Basics: The CRM Functionality Vocabulary
Hour 3: The Business Roadmap
Hour 4: Infrastructure Choices
Part II: The Structure of Microsoft Dynamics CRM
Hour 5: Security
Hour 6: Managing Leads
Hour 7: The Account in More Detail
Hour 8: The Sales Funnel
Hour 9: Marketing Campaigns
Part III: Getting Started Using the Software
Hour 10: Getting Started Entering Data
Hour 11: Configuring Your Display
Hour 12: Contacts and Activity Capture
Hour 13: Emailing from CRM
Hour 14: Word Mail Merge
Hour 15: Outlook Integration
Hour 16: Workflow: Creating Simple Workflow
Part IV: The Support Department
Hour 17: Support Management
Hour 18: Contracts, Cases or Tickets and Capturing Time
Hour 19: Scheduling
Part V: Reporting
Hour 20: Utilizing the Power of Microsoft Excel with CRM Data
Hour 21: Reporting and Query Basics
Part IV: Expanding the Application
Hour 22: Integration to Other Applications
Hour 23: Microsoft Dynamics CRM Utilities
Hour 24: Microsoft Dynamics CRM as a Development Framework

Product Details:
* Pub. Date: November 12, 2009
* Publisher: Sams
* Format: Paperback, 528pp
* Series: Sams Teach Yourself -- Hours Series
* ISBN-13: 9780672330674
* ISBN: 0672330679

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Greetz Fellow UL'ers
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mazuki `jedi Flatline newartriot aXXo KingBen Paulx1 unisonband